Infrastructure & Operations - Briefs and Notes

COVID-19 Daily Summary – March 20, 2020: Focus on Child Care

We continue to develop research critical to your COVID-19 pandemic response, and our blueprint, The Essential COVID-19 Child Care Policy for Every Organization, Yesterday,...

Build a Program for Requesting and Tracking Loaners

With everyone working from home in response to COVID-19, ensure that people have what they need to be productive. Quickly build a loaner program, and track everything you...

COVID-19 Daily Summary – March 19, 2020: Prepare for Remote Work

Our analysts have been busy producing a full range of research focused specifically on COVID-19, and today we’ll zero in on some of the prescriptive resources you’ll want...

COVID-19 Daily Summary – March 18, 2020: Build Your Pandemic Response Plan

Our analysts are standing by around the clock to answer your questions and help you build and implement your pandemic response plan. Call us now to schedule your...

Carrot or Stick? Addressing Ungoverned IT During COVID-19

The onset of emergency remote work, especially with the COVID-19 outbreak, raises important security issues about ungoverned IT. With employees suddenly needing to work...

Crisis Management: Guidance for Handling Your Service Desk

In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their customers...

COVID-19: Connect Employees With the Answers They Need and Prevent Calls to the Service Desk With a Self-Service Portal

The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...

Teaching Courses Online Due to COVID-19? Use These Five Tips

COVID-19 outbreak fears have prompted most universities and colleges to move their classes online for the rest of the Winter 2020 semester. With that comes challenges for...

COVID-19 Daily Summary – March 16, 2020

If you want to speak to one of our analysts about taking your first steps toward building a comprehensive pandemic roadmap for your organization, book a call through your...

COVID-19 Daily Summary – March 15, 2020

It’s been an eventful weekend in the evolution of the global COVID-19 pandemic, so let’s dive right into the most notable changes we’ve seen in the news cycle thus far.
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