Take Control of Cloud Costs on AWS – Phases 1-4

Develop processes, procedures, and policies to effectively manage cloud costs.

Take Control of Cloud Costs on Microsoft Azure – Phases 1-4

Develop processes, procedures, and policies to effectively manage cloud costs.

Manage Your Technical Debt – Phases 1-3

Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.

Stabilize Infrastructure & Operations During Work-From-Anywhere – Phases 1-3

Traditional IT infrastructure and operations weren’t built for work-from-anywhere. Read this storyboard to create a plan to fix it.

Choose a Right-Sized Contact Center Solution – Phases 1-3

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...

Choose a Right-Sized Contact Center Solution – Phase 1: Assess Contact Center Architectures

Establish vision and key metrics and choose a right-sized contact center architecture.

Choose a Right-Sized Contact Center Solution – Phase 2: Gather Requirements and Shortlist Vendors

Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.

Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW

Score vendor proposals and construct a SOW for a contact center solution.

IBM i Migration Considerations Storyboard

For organizations that are struggling with the iSeries/IBM i platform, IT management and the business need to consider the options.

Adding the Right Value: Building Cloud Brokerages That Enable Storyboard

Start designing a cloud brokerage that delivers value beyond gatekeeping.
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