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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Use this tool to implement and continually improve upon your event management process.
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Use this template to help define your event management handoffs to other service management practices.
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Use this tool to record your tracked events and alerts in one place. This catalog allows you to record the rationale, root-cause, and action for all your monitored events.
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Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...
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Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on...
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Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
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Identify, prioritize, and present initiatives to improve incident and problem management.
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This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...
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