Operations Management

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Govern Shared Services IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.
Standard Operating Procedures Workbook Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
Incident and Service Management Procedures – Service Desk Example Use flowcharts and checklists to create effective SOP documents.
Application Development Process – AppDev Example Use flowcharts and checklists to create effective SOP documents.
Sales Process for New Clients – Sales Example Use flowcharts and checklists to create effective SOP documents.
Document Management Checklist Use flowcharts and checklists to create effective SOP documents.
Network Backup for Atlanta Data Center – Backups Example Use flowcharts and checklists to create effective SOP documents.
Release and Deployment Management Metrics Tool This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
Release and Deployment Management Gap Analysis Tool This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
Internal SLA Process Flowcharts Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.