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Use this tool to capture your work outputs, define your processes, and track success of the IT automation project.
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
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This tool is designed to help organizations plan the implementation of their standardized change management practice.
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