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This quick guide is designed to help you build a business case to implement a change management process.
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Use this template to define accountability for IT operations processes and tasks.
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This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.
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Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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Use this template to communicate the outcome of your IT automation project.
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Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
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Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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This template includes all the procedures that CAB members will follow during the change approval process.
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