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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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Use flowcharts and checklists to create effective SOP documents.
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This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Use this policy template to define and support your organization's business continuity management program.
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Use flowcharts and checklists to create effective SOP documents.
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The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...
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Provide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings.
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Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
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