|
When implementing a shared services model, it is integral to ensure that all stakeholders involved in the process are on board with the project. All objectives, benefits,...
|
|
|
The root cause of many failed implementations of shared services model is a lack of alignment created between upper management and the staff supporting the project...
|
|
|
Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
|
|
|
Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.
|
|
|
This template includes all the procedures that CAB members will follow during the change approval process.
|
|
|
Use flowcharts and checklists to create effective SOP documents.
|
|
|
Use this template to communicate the outcome of your IT automation project.
|
|
|
Use this template to define accountability for IT operations processes and tasks.
|
|
|
Use flowcharts and checklists to create effective SOP documents.
|
|
|
Use this template to build a policy for the configuration management program.
|
|
