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This quick guide is designed to help you build a business case to implement a change management process.
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Use this template to develop the first iteration of your service delivery process.
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Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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Use this policy template to define and support your organization's software asset management program.
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Use this policy template to define and support your organization's business continuity management program.
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Use this policy template to define and support your organization's hardware asset management program.
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Use this policy template to define and support your organization's firewall operations management.
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Use this policy template to define and support your organization's availability and capacity management program.
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Use this policy template to define and support triage and support operations.
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Use this template to define accountability for IT operations processes and tasks.
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