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Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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Identify, prioritize, and present initiatives to improve incident and problem management.
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Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...
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Use the template to build out your proposal to transform your field technical support services.
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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In the situation where new technology is not being used after a project is complete, consider the following approach.
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Enormous amounts of IT budget are allocated to projects each year, but once the project is over, how do you manage the change and ensure the systems are being used?...
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Increasingly, large institutions and governments are adopting cloud-first postures for delivering IT resources. Combined with the growth of cloud offerings that are able...
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