Internet Acceptable Use Policy

Internet usage is both a necessary tool and a potential distraction and security risk. With capabilities of the Internet and users advancing daily, it is important for...

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

Take Control of Infrastructure and Operations Metrics

Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...

Job Description Template

Job descriptions are important management documents that set expectations, accountabilities, and other requirements for job performance. Use this template to document...

Firewall Policy

Use this policy template to define and support your organization's firewall operations management.

Change Management Policy

Use this policy template to define and support your organization's change management program.

Top 10 Strategies for Reducing Costs

Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...

Define Your Cloud Vision

This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
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Infra & Ops Metrics Definition Template

This template will provide the means to track data on each metric that enables full lifecycle management.

Service Desk Manager

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility...
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