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Internet usage is both a necessary tool and a potential distraction and security risk. With capabilities of the Internet and users advancing daily, it is important for...
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Use this policy template to define and support triage and support operations.
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Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...
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Job descriptions are important management documents that set expectations, accountabilities, and other requirements for job performance. Use this template to document...
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Use this policy template to define and support your organization's change management program.
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This blueprint reviews the characteristics, pros, and cons of cloud services, helping readers understand when to employ software-, platform-, and...
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Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...
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Use this policy template to define and support your organization's firewall operations management.
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This template will provide the means to track data on each metric that enables full lifecycle management.
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The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility...
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