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The role of the IT Asset Manager is to oversee the daily and long-term strategic management of software and technology-related hardware within the organization.
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Info-Tech's analysis of IT budgets across North America reveals a strong upward trend since 2009. Organizations are benefiting from the economic recovery and the effects of...
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IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.
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Provide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings.
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Organize your plan to build out your asset management process with a project charter.
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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
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This tool visualizes your portfolio of infrastructure projects.
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Leverage this tool as a reporting template.
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