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Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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Use this template to document core software asset management processes, including procurement, receiving, deployment, and harvesting, and integrate this information into...
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Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
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Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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This tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact.
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This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.
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Use this template to structure an architect role encompassing expertise in both on-premises and cloud environments.
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Use this template to structure an infrastructure engineer role requiring skills managing both on-premises and cloud environments.
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...
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Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
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