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This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...
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Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...
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Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support...
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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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This storyboard will help you optimize your IT Operations Center for increased reliability and reduced manual repetitive work.
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Use this template to define accountability for IT operations processes and tasks.
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Use this tool to track metrics for continual improvement.
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This phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve.
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Complete this template to show the value of the Operations Center project to business stakeholders.
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This phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement.
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