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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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Use this template to assess benefits of Copilot for business units and identify use cases for each department.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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This template will help you scope an audit with vendors and provide an effective response.
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Stakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for...
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This template of the blueprint, Prepare and Defend Against a Software Audit, will help you in assigning reponsabilities to those on your cross functional audit team.
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The root cause of many failed implementations of shared services model is a lack of alignment created between upper management and the staff supporting the project...
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This template will notify the management team of the impending audit.
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Use this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both...
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Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
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