The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
|
|
Oracle has been late to arrive to the “cloud wars” where Amazon.com (AMZN), Microsoft (MSFT), IBM (IBM), and Google (GOOG) have dominated both on the balance sheet and in...
|
|
This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...
|
|
SAP seeks to turn the tables on Salesforce.com by setting the ambitious goal of taking over the number one spot in the CRM enterprise software space. At its recent...
|
|
Use the prefilled examples in this RFP Vendor Proposal Scoring Tool to assess which vendor proposal can best meet your infrastructure outsourcing services requirements in...
|
|
Most contracts’ terms and conditions are deficient at the most basic levels, significantly detracting from downstream vendor management and cost savings opportunities....
|
|
Salesforce.com has emerged as a leader in the new “Platform Economy,” along with other “cloud kings” such as Microsoft, Service Now, and Palo Alto Networks. The Platform...
|
|
The announcement that IBM is taking over Red Hat may be welcome news to beleaguered and beaten down IBM shareholders, but it should strike a stark warning bell for Red...
|
|
The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
|
|
The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
|
|