|
Use this template to plan your vendor engagement strategy and ensure a continuous, collaborative, and mutually beneficial relationship with your vendor.
|
|
|
Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
|
|
|
Assembling a team of individuals with the appropriate skill sets helps ensure all project goals are met; however, even the most talented group needs help with working...
|
|
|
Use the Job Offer Letter Template to give you a starting point to draft your own job offers, and to ensure that all relevant information is included.
|
|
|
Use this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case.
|
|
|
An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
|
|
|
Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
|
|
|
Use this template to help you build a business case to outsource your IT infrastructure.
|
|
|
Use this template alongside the Outsource Systems Management Project blueprint deck to draft an effective RFP that will ensure you have complete coverage of your...
|
|
|
This template is designed to help service managers kick-start the standardization of service desk processes.
|
|
