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Supporting the technological needs of public administrations is difficult. Maintaining high levels of IT service and support is even more challenging without adequate...
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End-user perception of IT is heavily influenced by the quality of service it delivers. Improve business satisfaction with all IT processes by improving service...
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Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket...
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Organizational information that goes undocumented is often lost or forgotten. Small enterprises without a central information repository suffer from knowledge gaps when...
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Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...
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Small and medium-sized businesses (SMBs) currently supporting Microsoft Exchange understand that new features alone do not warrant an upgrade. Staying on top of updates...
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Develop an IT strategy with industry trends in mind. Use this research to evaluate if the business is ready to adopt emerging technologies in 2017. Leverage Info-Tech’s...
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This research provides you with the tool set to break down the complex, often overwhelming task of designing a DRP. Leverage this catered blueprint to navigate the...
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Read this Executive Brief to understand why prescribed best practices in project management aren't always the best fit and discover how you can tailor them to improve...
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This executive brief will help build the case for rebalancing project intake one achievable step at a time.
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