Local Government

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Problematic IT Processes for Local Government: Managing Service Catalog, Disaster Recovery Planning, and Business Continuity Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare...
Problematic IT Processes for Justice, Public Order, and Safety Activities – Availability & Capacity Management, Enterprise Architecture, and Disaster Recovery Planning Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare...
Can I Trust You? Becoming a Trustworthy Public Sector IT Leader Trust is contingent on your ability to demonstrate credibility, reliability, and stakeholder engagement. Public sector IT leaders need to obtain trust from corporate...
Government: Considerations for a Security Strategy Governments are focused on improving areas of security across people, process, and technology. Here is what we’ve learned across 15 security governance workshops with...
Political Acuity for CIOs: Your New Competency Political acuity is a growing competency with IT leaders in government organizations. As technology becomes more embedded in the delivery of public services, IT leaders...
Municipal Governments: How Does Your IT Strategy Compare to Others? As Info-Tech discusses IT strategy with many client municipalities, we have identified a number of common themes in their organizational strategies. Even municipalities...
Moving From Business Value to Public Value Government IT leaders coming from the private sector need to change their focus from being profit driven to value driven. This is also the case for government IT leaders...
Immutable Storage of Digital Government Records on the Blockchain A great use case for blockchain in government is to help processes go paperless while maintaining an audit trail and ensuring verifications of all transactions. This note...
Another Look at Hacking Voting Machines As public demonstrations at DEF CON have shown, voting machines are extremely insecure, yet there is a lack of funding and support from those with the power to affect...
Common Mistakes: Transitioning a Service Desk Away From the Wild West Transitioning a service desk from the Wild West is never an easy feat for anyone to undertake, but by avoiding some of the key pitfalls, service desk managers can set...

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