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Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.
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TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...
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This phase of the blueprint, Enhance Your Application Architecture, will help you assess your current architecture.
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This template is designed to help you add strategic initiatives to your business capability map.
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This storyboard will help you select an EA tool based on the needs of relevant EA tool stakeholders.
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Read our concise Executive Brief to find out how creating a holistic IT sourcing strategy can help your IT organization drive more value at an optimal cost.
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This phase of the blueprint, Prioritize Gaps and Identify Solution Options, will help you identify the source of deficiencies by looking at individual components, flows,...
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From the business architecture perspective, agility is the ability to quickly change structurally and operationally to react to external changes or to create new business...
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Archi is an excellent tool that enables architecture modeling.
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IT leaders often lack the experience and time to effectively execute on organizational changes. Info-Tech’s organizational design implementation program will provide you...
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