Data Warehouse Service Level Agreement

Author(s): Derek Attewell, Daniel Ko

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A data warehouse is the central place to provision data to analytics and business users. Use this service level agreement (SLA) template to effectively communicate service agreements to end users.

Sections in the agreement include:

  • Service Description
  • Support Hours
  • Service Availability
  • Reliability
  • Wait Time
  • Changes and Review

View the Complete Blueprint:

Build an Extensible Data Warehouse Foundation

Establish a well-architected core model with just enough oversight and governance.

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