Service Management

Shared Services Governance Strategy Roadmap Tool

Use this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched.

Desktop Move/Add/Change Policy

The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.

Storyboard: Govern Shared Services

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...

Governing Shared Services

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...

Problem Management SOP

Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...

Service Catalog Standard Operating Procedure

This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...

Release Management Standard Operating Procedure

The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...

Service Management Maturity Assessment Tool

Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.

Create an IT View of the Service Catalog

Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...

Release Management Maturity Assessment

This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.

Shared Services Governance Strategy Roadmap Tool Use this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched.
Desktop Move/Add/Change Policy The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.
Storyboard: Govern Shared Services Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...
Governing Shared Services Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...
Problem Management SOP Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
Service Catalog Standard Operating Procedure This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...
Release Management Standard Operating Procedure The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
Service Management Maturity Assessment Tool Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
Create an IT View of the Service Catalog Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
Release Management Maturity Assessment This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.

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