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Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...
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Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users,...
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Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
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This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
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This tool will help you assess the current organizational change management capabilities in your organization.
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Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...
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This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you determine your current state for enterprise service management.
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This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...
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This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...
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This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management....
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