Service Management - Tools
Topics
Types of Content
Service and Operations Strategy AssessmentAn easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices. |
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Cybersecurity Service Design WorkbookThe Security Service Design Workbook comprises all the tools and templates used as part of our process to design the differentiated service offering and standardize the... |
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IT Services WorkbookFollow the structure in this tool to list, define, and align your IT services. |
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Cultural Readiness Assessment ToolThis tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization. |
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Exponential IT Service Strategy WorkbookUse this Excel-based workbook as a planning tool to build your roadmap to transform your service capabilities in line with Exponential IT goals. |
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AI for ITSM Use Case Analysis WorkbookThis Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges... |
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Integrated Customer Journey BlueprintAn Excel-based template that deftly aligns the three layers of your service: customer, business, and operational. |
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Service Catalog Roadmap ToolA visual planner to sequence tasks, track gaps, and guide implementation. |
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Service Catalog Design ToolA ready-made service catalog that accelerates catalog setup and surfaces meaning insights. |
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Service Management Integration With Agile Practices Assessment ToolUnderstand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business... |
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