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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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This blueprint will help you develop a roadmap for your service management program.
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This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
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This tool will help you assess the current organizational change management capabilities in your organization.
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This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
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If we are to realize the business value through the adoption of emerging technologies, CIOs must address significant challenges. We believe addressing these challenges lies...
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Read our concise Executive Brief to understand the top five priorities for CIOs in 2020 and why these are so critical to success.
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