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A checklist outlining the steps to organizational change.
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A template for tracking frequently asked questions about organizational change.
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A template to track each major milestone of your organizational change.
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This template will help you build a business case for staffing changes in IT.
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Draw initial draft high-level architectural models of baseline and target architectures. Avoid jumping straight to application/technology architectural models. Start with...
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The Service Based Cost Model Documentation Template is designed for documenting the allocation methodology used in the Service-Based Cost Model Tool.
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The Service-Based Costing Presentation is designed to present the costs of specific services.
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Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.
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This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...
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Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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