Strategy & Governance - Storyboard

Storyboard: Govern Shared Services

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...

Storyboard: Discover the Hidden Costs of Outsourcing

Measure, avoid, and mitigate the hidden costs of outsourcing.

Storyboard: Bridge the Gap between Service Management and Disaster Recovery

DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...

Improve IT Governance to Drive Business Results – Phases 1-4

Our client-tested methodology supports the enablement of IT-business alignment, decreases decision-making cycle times, and increases IT’s transparency and effectiveness...

Build an IT Budget – Phases 1-3

An effective IT budget tells the story of how IT is going to deliver value to the business. Make the business your partner to understand its future needs. This blueprint...

Review and Improve Your IT Policy Library – Phases 1-3

Organizations need to be proactive in identifying how business changes and new technologies will impact their business in order to successfully manage policies. They need...

Build a Strategic IT Workforce Plan – Phases 1-3

Build a strategic workforce plan to drive IT engagement and productivity, and limit workforce gaps.

Create a Service Management Roadmap – Phases 1-4

This blueprint will help you develop a roadmap for your service management program.

Design and Build a User-Facing Service Catalog – Phases 1-4

This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.

Storyboard: Establish an Effective System of Internal IT Controls to Mitigate Risks

This Blueprint will help you establish a well-designed system of internal controls that helps the IT department operate as intended by mitigating its greatest risks.
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