Strategy & Governance

Informatica Case Study: AI for Data Management

How AI is used to improve data management.

AI Transformation Brief – July 2025

The latest legal rulings for using copyrighted data for training AI models, lawsuits in the entertainment industry surrounding copyright, proposed legislation for personal...

CX KPI Value Mapping Tool

A comprehensive tool to help you identify the right AI use cases to explore for CX.

Solution Path and Size Estimation Tool

An Excel-based tool to help you identify the solution path and establish a size estimate for your project.

CX AI Use Case Discovery Tool

A robust, Excel-based tool to help you identify the right AI use cases to explore for CX in your organization.

Implement AI for Customer Experience Phases 1–4

A comprehensive guide to implementing AI solutions for customer experience in an organization.

Implement AI for Customer Experience

AI’s unprecedented capabilities have the potential to redefine how organizations connect with their customers – for better and for worse. With the right strategic...

Solution Development and Implementation Report

A comprehensive report template to document your outcomes for a fully scoped use case in a boardroom-ready presentation.

LoyJoy Case Study: How AI Enhances Customer Engagement Using Chatbots

How AI enhances customer engagement using chatbots.

​​Establish an Integrated IT-Business Operating Model​

Technology is now a driving force at the core of modern organizations. As emerging technologies expand exponentially, the need for technical capabilities requires a seismic...
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