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Use Info-Tech’s IT Chargeback Kick-Off Presentation to educate business unit leaders and C-level executives on IT chargeback at a high level.
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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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Follow Info-Tech's straightforward best practices to rapidly build an IT recognition program that drives team effectiveness – without the big financial or time investment.
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Use this set of guidelines to help learners leverage the advantages of peer mentoring.
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Managing risk has never been more important. Ensure that your organization has an established and manageable way of governing a process related to identifying, assessing,...
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Create rapid prototypes that allow users to experience an idea before it is built. Prototyping will give you the feedback you need to refine the solution and prepare to...
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Use this template to document the key steps in building and monitoring the strategic workforce plan, including goals and objectives. It also leaves room for you to assign...
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Use this template to send regular time-audit survey updates.
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The effort you put in place to fill workforce gaps needs to be appropriate for the benefits you hope to achieve. Fiercely prioritize your initiatives and ensure the...
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Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT...
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