Quality Management Capability Assessment and Planning Tool

Assess your current quality management maturity.

Quality Management Capability Improvement Plan

Use this tool to track your quality management improvement initiatives.

Quality Management Practice Area Assessment and Planning Tool

Assess the current quality management maturity of each IT practice area.

Quality Management User Satisfaction Survey

Modify this survey template to understand satisfaction related to IT quality.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 4: Operate the Quality Program

Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.

Quality Management Readiness Assessment Template

Use this tool to determine if your IT department is ready for the change associated with the quality management program.

Quality Management Communication Plan Template

Use this template to plan your communications throughout your program implementation.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 3: Implement the Quality Program

Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.

Quality Management Dashboard Template

Use this dashboard to track your quality management metrics.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phases 1-4

This blueprint walks a CIO through the building and implementing of fit-for-purpose quality management program in an effort to enhance IT quality, increase business...
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