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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
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Measure, avoid, and mitigate the hidden costs of outsourcing.
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Fewer than 15% of projects deliver all requirements, on-time and on-budget. Avoid four common project pitfalls to greatly increase your chances of project success.
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Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
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DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...
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This storyboard will help you improve your approach to collaboration services.
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Our client-tested methodology supports the enablement of IT-business alignment, decreases decision-making cycle times, and increases IT’s transparency and effectiveness...
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An effective IT budget tells the story of how IT is going to deliver value to the business. Make the business your partner to understand its future needs. This blueprint...
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Organizations need to be proactive in identifying how business changes and new technologies will impact their business in order to successfully manage policies. They need...
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Build a strategic workforce plan to drive IT engagement and productivity, and limit workforce gaps.
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