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This template will examine the maturity of your current audit preparedness and software asset management practices.
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This template will provide you with a checklist to ensure all appropriate tasks have been completed.
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This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.
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This tool will help you document changes to the initiative that are likely to impact the business case and require the reforecasting of benefits and financial indicators.
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Use this tool to determine which areas of the software development lifecycle you should focus on improving for quality assurance.
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Use this tool to help select a specific use case that matches your organizational needs for text-based customer support.
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Ensure traceability for your text-based customer support requirements.
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Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
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Use the Use-Case Fit Assessment Tool to understand how your unique requirements map into specific SMMP use cases.
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