Text-Based Customer Support TCO Tool


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Use this tool to help explore the relative TCO of different scenarios for investing in dedicated customer service via text-based services (SMS, iMessage, etc.). This tool will record and visualize the total cost of ownership of each scenario, including vendor costs, internal costs, and third-party costs. This tool will put scenarios into a comparative format.

Use this tool in conjunction with the project blueprint, Drive Customer Convenience by Enabling Text-Based Customer Support.

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Search Code: 81897
Published: October 6, 2016
Last Revised: October 3, 2016

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