Text-Based Customer Support TCO Tool

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Use this tool to help explore the relative TCO of different scenarios for investing in dedicated customer service via text-based services (SMS, iMessage, etc.). This tool will record and visualize the total cost of ownership of each scenario, including vendor costs, internal costs, and third-party costs. This tool will put scenarios into a comparative format.

Use this tool in conjunction with the project blueprint, Drive Customer Convenience by Enabling Text-Based Customer Support.

View the Complete Blueprint:

Drive Customer Convenience by Enabling Text-Based Customer Support

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.

Related Content

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019