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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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An open source solution (OSS) such as LAMP can offer capital cost savings. However, choose LAMP only if the development team has the right skill set and experience to...
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The Social Media workshop provides clear, measurable improvements to your social media strategy,
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Use this tool to evaluate your position on the social media maturity model and receive feedback on how to optimize your strategy.
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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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Use this tool to identify potential investment areas for solutions relating to WEM.
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Use the template to receive proposals that reflect the problem at hand. Request an appropriate level of detail for your specific procurement.
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This tool precisely determines and prioritizes the digital channels that your organization should and will pursue. It then identifies the IT capabilities that your...
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Learn how to manage application development to focus on consistency and following standard tools, environments, and techniques.
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Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
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