The Social Media Opportunity Assessment Tool is designed to identify achievable goals in three social media target areas: sales, marketing, and customer service.
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Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...
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Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...
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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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Use this tool to evaluate your position on the social media maturity model and receive feedback on how to optimize your strategy.
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Use this tool to identify potential investment areas for solutions relating to WEM.
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This tool precisely determines and prioritizes the digital channels that your organization should and will pursue. It then identifies the IT capabilities that your...
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Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
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Use this tool to help build a WEM strategy for the organization based on the specific use case that matches your organizational needs.
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Use this template to support your outlining of the steps required to successfully implement a MMS suite into your IT landscape and business environment.
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