Enterprise Applications - Tools

Mid-Market BI Vendor Shortlist and Feature Analysis Tool

Info-Tech conducted its own market evaluation of 11 leading Mid-Market BI vendors. This tool allows enterprises to profile their BI requirements and generate a shortlist...

Marketing Management Suite Implementation Work Breakdown Structure

Use this template to support your outlining of the steps required to successfully implement a MMS suite into your IT landscape and business environment.

LMS Strategy Content Audit Tool

Use this tool to document the efforts of your learning content audit.

CXM Business Process Shortlisting Tool

This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.

CXM Portfolio Designer

Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.

Text-Based Customer Support Business Case Assessment

Use this tool to help select a specific use case that matches your organizational needs for text-based customer support.

Text-Based Customer Support Requirements Traceability Matrix

Ensure traceability for your text-based customer support requirements.

Text-Based Customer Support TCO Tool

Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.

SMMP Use-Case Fit Assessment Tool

Use the Use-Case Fit Assessment Tool to understand how your unique requirements map into specific SMMP use cases.

SMMP Vendor Shortlist & Detailed Feature Analysis Tool

Use this tool to develop your own custom shortlist. Use the tool's knock-out criteria and criteria weightings to identify vendors that align with your business' own...
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