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Info-Tech conducted its own market evaluation of 11 leading Mid-Market BI vendors. This tool allows enterprises to profile their BI requirements and generate a shortlist...
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Use this template to support your outlining of the steps required to successfully implement a MMS suite into your IT landscape and business environment.
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Use this tool to document the efforts of your learning content audit.
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This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.
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Use this tool to help select a specific use case that matches your organizational needs for text-based customer support.
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Ensure traceability for your text-based customer support requirements.
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Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
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Use the Use-Case Fit Assessment Tool to understand how your unique requirements map into specific SMMP use cases.
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Use this tool to develop your own custom shortlist. Use the tool's knock-out criteria and criteria weightings to identify vendors that align with your business' own...
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