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The 2009 Mid-market CRM Landscape Summary: SaaS Fully Matures

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In the last few years, the mid-market CRM landscape has changed due to the emergence of Software-as-a-Service (SaaS) into the mainstream market and changes in consumer needs and buying behavior. Examine the summary findings from a recent Info-Tech study to understand what the 2009 mid-market CRM landscape looks like.


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