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Understanding the business goals and objectives is critical to creating a business linked IT strategy and increasing alignment between IT and the business.

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Meet with the senior business team and interview them about their specific plans. Understanding the business goals and objectives is critical to creating a business linked IT strategy and increasing alignment between IT and the business.

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In order to set an IT strategy, it's critical to understand the strategy of the enterprise in which IT is operating.

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In order to set an IT strategy, it's critical to understand the IT implications of the business goals and objectives.

Template/Policy

In order to set an IT strategy, it's critical to understand the strategy of the enterprise in which IT is operating.

Solution Set

Real corporate strategy is often either undocumented, may be in distinct business unit or departmental strategies, or is stated at such a high level that it is not possible for IT to take action.

Discover strategies and tactics to learn how to tell when IT is properly aligned with corporate goals, and when it isn't.

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A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core competencies that are essential to service orientation in IT. Facilitate these...

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A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. This storyboard helps you assess the level of customer service orientation in your IT department,...

Solution Set

A key objective for IT management should be to establish effective decision rights for IT versus the business. Misplaced rights can create problems for IT that at the least create unnecessary work, and at worst can result in failure to deliver...

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In many organizations, the allocation of IT decision rights is inappropriate, either removing from IT its rightful control of the IT technical environment, or forcing IT to make decisions that have a major impact on business units.

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Ongoing IT input provided through committees can provide continuous feedback to stakeholders who might not otherwise solicit IT's advice in decision-making.

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This tool assists in identifying decision right gaps by performing a comparison between your organization's unique decision right allocation and the ideal situation.

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The responsibility for IT decisions is often misplaced with those most impacted being uninvolved in decisions that they should be making.

Solution Set

Many organizations can benefit from BPM, but choosing the right level of implementation is key: tools exist at all investment levels, from simple e-forms applications to full-blown suites.

Let's look at the two major worlds of consumer commerce, and give a cold assessment of what we see, in terms of profits.

(16-Aug-10) Public sector executives more likely to say it's the top means of public engagement than private TORONTO (CNW) - The vast majority of Canadian executives at large and mid-sized organizations say that social media has the potential to...

(8-Sept-10) Whether government officials and Research In Motion Ltd. (RIM) executives are able to avert possible restrictions on BlackBerry use in the Middle East and Southeast Asia or not, the threat of a ban on the popular handset should serve...

Solution Set

IT Leaders are looking for a holistic system of IT projects and solutions that denotes business processes, information stores, applications, security and technical infrastructure. EA provides competitive advantage and significantly lower...

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Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.

(13-May-10) Canadian businesses overwhelmingly plan to upgrade to either Microsoft Office 2010 or 2007 by the end of 2011, and some will complement licences of the office suite with less expensive or free alternatives, according to an analyst...

SAP has announced that it is acquiring Sybase for $5.8 positioning them to compete against Oracle in the database and mobile applications markets. "SAP needs to catch up with Oracle and Sybase is the ideal target." said George Goodall, Senior...

(5-May-10) Early in the iPad era -- a few weeks ago -- a debate raged in the tech blogosphere about whether Apple’s new tablet computer could be used as a mobile tool for business. That debate has pretty much died down, and the reason is...

(23-Apr-10) Turning masses of data into actionable information is a constant challenge for companies of all sizes, but when you're a small business in a highly competitive marketplace, it's even more critical to keep on top of trends. You...

(21-Apr-10) Employees across the four offices of the David Suzuki Foundation have gradually migrated up the ladder of green communication technologies over the years, fundamentally changing how they do business. “Now everybody knows...

Template/Policy

Collecting stakeholder feedback on IT's day-to-day performance is essential for meeting stakeholder expectations. Conduct regular business stakeholder satisfaction surveys to measure IT's performance, and understand where improvement is needed.

New IT leaders will have little influence unless they build credibility with senior business officers. Become a dynamic force that motivates and coordinates the accomplishment of strategic goals by earning the trust of business leaders.

(14-Apr-10) The chief executive of technology reseller Softchoice Corp. is seeing a strong rebound in corporate spending on computers and servers, a trend consistent with chip maker Intel's results as the economy recovers. "We are seeing...

(18-Mar-10) The explosion of communication and Internet traffic has made energy hogs of IT networks. Collectively, the information and communications technology industry emits 300 million tons of greenhouse gases annually -- the same amount as...

(10-Mar-10) Phaeton Automotive Group got its start in 1993 with two locations in London, Ontario. Today, Phaeton has grown to have over 350 employees working out of seven sales and service locations in London, Richmond Hill and Thornhill,...