Solution Set

This solution set will help you understand how to implement a BPM initiative regardless of the level of technology that will be used to support the initiative. It will provide insight and guidance on technology solutions available to assist with...

Template/Policy

A Project Charter is an integral document to any initiative. This template will help clarify goals, determine guidelines, and establish milestones to keep a BPM implementation on track.

Tool

Each organization will have its own priorities for evaluating and selecting unified communications (UC) vendors and solutions. Use the Unified Communications Vendor Shortlist Tool to generate a customized shortlist of vendors that will best meet...

Note

Unified communications (UC) offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Solution Set

Unified communications offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Note

Many IT departments live in Firefighting mode. They deal with chaos, instability, and stress on a daily basis. Remaining in this state is inefficient and unsustainable, yet most organizations don't have the time or resources to escape it.

Tool

The purpose of this tool is to help IT leaders determine what they need to do to move their IT department from a state of firefighting to one of stability and planned operations.

Solution Set

Many IT departments are stuck in Firefighting mode and don't have the time or resources to get out of it. The transition IT makes to move from Firefighting mode requires that aspects of process, technology and people be adjusted.

Tool

Every IT department needs to match its maturity level with the needs and wants of the organization, not the desires and interests of the IT team. There are three levels of IT maturity: firefighting, housekeeping, and innovating. As IT...

Note

Ninety-six percent of respondents believe that IT activities and the IT department maturity level must be aligned with business priorities and plans, but only 41% are actually parallel. This storyboard helps assess the current and ideal levels...

Solution Set

IT leaders must wear many hats in order to address both operational and strategic initiatives as laid out by the business. They need to formalize process, stabilize technology, and bring key people on board.

Tool

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Financial Calculator to...

Template/Policy

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Optimization Business...

Video

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Note

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Tool

The ease-of-use of SharePoint leads to the false expectation that all IT needs to do is install and let each department begin using it, which results in disorganized and poorly implemented SharePoint solutions. Use this tool to assess the...

Solution Set

Many organizations can benefit from BPM, but choosing the right level of implementation is key: tools exist at all investment levels, from simple e-forms applications to full-blown suites.

Template/Policy

Unscheduled moves, adds, and changes (MACs) to desktop systems can lead to a drain on resources and inefficiencies. Draft a move/add/change policy to help you control the process, reduce IT support costs, and increase end-user satisfaction.

The interview process is two-fold. Just as an organization is eager to find out what you are about, you must also be keen to understand the role and the organization. Leverage the interview process to be sure this is the job for you, and be sure...

6-Oct-09 Outsourcing, once thought of as the panacea for high IT overhead, has come under fire lately for several reasons. Hidden costs have come back to haunt penny pinching technology companies. Off shore vendors are supposed to save you...

Failure to follow proper change management processes when adopting infrastructure change increases the number of enterprise system outages and results in severe impact to the business. Executing proper control and management of infrastructure...

Note

In the last few years, the mid-market CRM landscape has changed due to the emergence of Software-as-a-Service (SaaS) into the mainstream market and changes in consumer needs and buying behavior. Examine the summary findings from a recent...

Video

Just as the organization is eager to find out all about you, the job candidate, the interview process also provides you with a unique opportunity to understand the role and the organization. Leverage the interview process to be sure that this is...

Business intelligence vendors have been praising their BI solutions as the cure of choice for the current economic downturn. IT leaders, however, usually have a healthy amount of skepticism when it comes to such claims. But this vendor push has...

Is the CIO still relevant to the business? As end-users independently integrate IT into their jobs, some speculate that IT could fade into a back-end utility. But CIOs will remain deserving of their C-level positions as long as they take steps...

Is the CIO still relevant to the business? As end-users independently integrate IT into their jobs, some speculate that IT could fade into a back-end utility. But CIOs will remain deserving of their C-level positions as long as they take steps...

While economic woes continue to plague businesses, IT remains relatively unscathed. Although there is bound to be a handful of IT professionals in the proverbial unemployment line, IT staff have not been as negatively affected as those closer to...

Podcast

9:27 minutes - Listen to this podcast for guidance on managing application development demand and to discover ways to optimize the actual development process.

The implementation of a just-in-time (JIT) budget gives companies flexibility in volatile economic conditions. With unstable revenue streams, making a long term (8 months+) IT budget is almost impossible and distracts management. A JIT budget...

Premium Resource

Portfolio monitoring is a management level process for managing the successful delivery of projects across the organization. Since managers are not part of the day-to-day operations of projects, it is important for them to stay informed of...