Video

Email has become an essential service within the IT portfolio. To date, however, there has been a dearth of benchmarks for determining where to target your total monthly spend per user. This videocast will provide guidance for how to optimize...

Note

In the last few years, the mid-market CRM landscape has changed due to the emergence of Software-as-a-Service (SaaS) into the mainstream market and changes in consumer needs and buying behavior. Examine the summary findings from a recent...

Desktop virtualization is a game changing technology that can reduce IT operational costs while increasing efficiency and agility in desktop management, says Info-Tech Research Group. 30% of IT leaders have plans to implement a Desktop...

Premium Resource

Portfolio monitoring is a management level process for managing the successful delivery of projects across the organization. Since managers are not part of the day-to-day operations of projects, it is important for them to stay informed of...

Premium Resource

Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor, measuring performance against these targets, and promptly addressing issues and...

When the economy takes a turn for the worse, IT is often the target of budget and staffing cuts, regardless of the negative impact the cuts may have on projects or service levels. With the nature of the cuts out of IT's control, how can you...

Template/Policy

The IT Infrastructure Library (ITIL) is becoming generally accepted as a guide for IT service management. However, IT managers and CIOs must understand their enterprise's process maturity in order to determine which ITIL disciplines, if any,...

Note

ITIL is not just for large enterprises. All sizes of organizations use the IT Infrastructure Library (ITIL) to increase efficiency, decrease costs, and align business and IT needs. However, ITIL can be a costly and time-consuming proposition. Be...

Note

Enterprises are jumping on the IT Infrastructure Library (ITIL) bandwagon in an effort to increase efficiency, decrease costs, and align business and IT needs. However, ITIL is a costly and time-consuming proposition. Conduct a needs assessment...

Note

Enterprises are jumping on the IT Infrastructure Library (ITIL) bandwagon in an effort to increase efficiency, decrease costs, and align business and IT needs. However, ITIL is an overwhelming proposition. Conduct this readiness assessment...

Job Description

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting...