Infrastructure & Operations - Storyboard

Modernize the Network – Phase 2: Envision Your Future Network

This phase of the blueprint, Modernize the Network, will help you understand and assess current network trends and decide feature and capacity requirements.

Modernize the Network – Phase 3: Communicate and Execute the Plan

This phase of the blueprint, Modernize the Network, will help you implement the plan by preparing to pitch the project to executives and reaching out to vendors.

Modernize and Transform Your End-User Computing Strategy – Phases 1-3

This research will help you identify EUC goals, vision, and mission; build standard offerings for users; define governance and policies; and develop a migration plan and...

Document and Maintain Your Disaster Recovery Plan – Appendix: XMPL Case Study

This appendix to Document and Maintain Your Disaster Recovery Plan presents a sample DRP based on Info-Tech's engagements with our members.

IT Service Management Selection Guide – Phases 1-2

Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.

Develop an IT Infrastructure Services Playbook – Phases 1-3

This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.

Develop an IT Infrastructure Services Playbook – Phase 1: Define and Prioritize Infrastructure Services

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you define and prioritize infrastructure services.

Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services Playbook

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.

Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.

IT Asset Management Market Overview

Read the Market Overview to understand what features and capabilities are available in ITAM tools. The right features match is key to making a data heavy and challenging...
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