Unify IT in the Education Sector

The intersection of local insight and organizational excellence.


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Many universities, colleges, and schools have service duplications, and these duplications increase waste.

  • Increased costs and reduced faith in the institution’s IT are the result of a lack of collaboration among IT units.
  • Unifying IT is challenging for many institutions. It requires accurate planning and efficient communication between participating organizations.

Follow Info-Tech’s approach to unifying IT at institutions of education:

  • Convince key stakeholders that IT unification is in everyone’s best interest.
  • Understand the value of shared services and determine whether transitioning to shared services would benefit their organization.
  • Understanding the opportunity for IT unification extends beyond cost savings to greater harmony in a time of rapid change.
  • Identify the best implementation plan based on their goals, needs, and services.

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Module 1: Clarify Your Mandate

The Purpose

Conduct analysis and facilitate discussions to uncover how IT unification is best approached.

Key Benefits Achieved

A clearly defined approach and set of IT capabilities to begin IT unification.

Activities: Outputs:
1.1 Create the mission and vision.
  • Mission and vision statements
1.2 Identify the guiding principles. 
  • Guiding principles
1.3 Document the institutional context. 
  • List of high-priority capabilities
1.4 Identify high-priority capabilities.
  • List of high-priority capabilities

Module 2: Describe Your Current State

The Purpose

Identify and define which IT services should be central to IT unification.

Key Benefits Achieved

A defined understanding of the priority services that need to be addressed to support unification.

Activities: Outputs:
2.1 Gather and stack the services. 
  • Service categories
2.2 Compile a list of priority services.
  • List of priority services
2.3 Establish common service descriptions.
  • Service descriptions
2.4 Construct a limited IT service catalog.
  • Limited service catalog

Module 3: Determine Your Future State

The Purpose

Discover how unification should be addressed based on the individual mandate of the institution.

Key Benefits Achieved

A calculated assessment of the benefits of unification and a future-state operating model to deliver those benefits.

Activities: Outputs:
3.1 Assess the benefits of sharing and distributing priority services.
  • Documented benefits of sharing or distributing services
3.2 Calculate the benefits of economies of scale.
  • Costs of sharing
3.3 Identify your IT operating model.
  • IT operating model

Module 4: Plan Your Roadmap

The Purpose

Identify an effective governance model, key initiatives, and a transition team to lead you to the desired state.

Key Benefits Achieved

A plan for your governance, working group, and roadmap to begin the reorganization towards unification.

Activities: Outputs:
4.1 Document governance.
  • Governance model
4.2 Determine the transition approach and team.
  • Defined working group
4.3 Build a roadmap.
  • Roadmap
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