Stabilize Infrastructure & Operations During Work-From-Anywhere

Shift from the emergency to the next normal.

Onsite Workshop

Remote work has fundamentally changed how companies do business, but IT hasn’t kept up:

  • Traditional IT infrastructure and operations weren’t built for work-from-anywhere.
  • CXOs’ satisfaction with IT has dropped.
  • The move to remote work highlighted tech debt.

Rebuild trust in IT with a work-from-anywhere strategy:

  • Work-from-anywhere is an opportunity for IT to show direct value to employee empowerment.
  • Increase business satisfaction with IT.
  • Proactively adjust IT operations to better support remote users and technicians.

Module 1: Stabilize IT Infrastructure

The Purpose

  • Strengthen the foundations of IT infrastructure.

Key Benefits Achieved

  • Improved end-user experience
  • Stabilized environment

Activities: Outputs:
1.1 Review work-from-anywhere framework and identify capability gaps.
1.2 Review diagnostic results to identify satisfaction gaps.
1.3 Record improvement opportunities for foundational capabilities: collaboration, network, file access, app access.
  • Projects and initiatives to stabilize IT infrastructure
1.4 Identify deliverables and opportunities to provide value for each.
  • Deliverables and opportunities to provide value for foundational capabilities

Module 2: Update IT Operations and Optimize

The Purpose

Update IT operational practices to support work-from-anywhere more effectively.

Key Benefits Achieved

Improved IT operations

Activities: Outputs:
2.1 Identify IT infrastructure and operational capability gaps.
2.2 Record improvement opportunities for DRP & BCP.
2.3 Record improvement opportunities for endpoint and systems management practices.
2.4 Record improvement opportunities for IT operational practices.
  • Projects and initiatives to update IT operations to better support work-from-anywhere
2.5 Explore office space optimization and employee experience monitoring.
  • Longer-term strategic initiatives
  • Deliverables and opportunities to provide value for each capability

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