Stabilize Infrastructure & Operations During Work-From-Anywhere
Shift from the emergency to the next normal.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Remote work has fundamentally changed how companies do business, but IT hasn’t kept up:
- Traditional IT infrastructure and operations weren’t built for work-from-anywhere.
- CXOs’ satisfaction with IT has dropped.
- The move to remote work highlighted tech debt.
Rebuild trust in IT with a work-from-anywhere strategy:
- Work-from-anywhere is an opportunity for IT to show direct value to employee empowerment.
- Increase business satisfaction with IT.
- Proactively adjust IT operations to better support remote users and technicians.
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Module 1: Stabilize IT Infrastructure
The Purpose
- Strengthen the foundations of IT infrastructure.
Key Benefits Achieved
- Improved end-user experience
- Stabilized environment
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Review work-from-anywhere framework and identify capability gaps. |
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| 1.2 | Review diagnostic results to identify satisfaction gaps. |
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| 1.3 | Record improvement opportunities for foundational capabilities: collaboration, network, file access, app access. |
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| 1.4 | Identify deliverables and opportunities to provide value for each. |
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Module 2: Update IT Operations and Optimize
The Purpose
Update IT operational practices to support work-from-anywhere more effectively.
Key Benefits Achieved
Improved IT operations
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Identify IT infrastructure and operational capability gaps. |
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| 2.2 | Record improvement opportunities for DRP & BCP. |
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| 2.3 | Record improvement opportunities for endpoint and systems management practices. |
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| 2.4 | Record improvement opportunities for IT operational practices. |
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| 2.5 | Explore office space optimization and employee experience monitoring. |
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