Save 30% on Support Costs by Streamlining Desktop Management

Invest in planning and automation and earn long-term management savings.

Onsite Workshop

An inefficient, non-optimized approach to desktop management results in:

  • Wasted technician resources
  • Significantly longer times to deploy and update desktop systems
  • Slower time-to-completion on desktop support tickets

An optimized approach to desktop management can help you:

  • Recover technician time to pursue more valuable strategic projects
  • Reduce downtime
  • Save up to 30% on overall support costs as the time it takes to manage the desktop infrastructure is reduced
  • Improve end-user satisfaction
  • Better secure your environment

Module 1: Identify and Eliminate Endpoint Management Headaches

The Purpose

  • Identification of the benefits that can be realized by optimizing desktop management
  • Pinpointing specific organizational challenges
  • Estimate potential ROI of optimization initiatives

Key Benefits Achieved

  • Understanding of the business value of optimization
  • Understanding of specific challenges and possible solutions

Activities: Outputs:
1.1 Challenge Analysis
  • Challenge Analysis
1.2 High level discussion of potential approaches and barriers
  • ROI Calculation
  • Business Case

Module 2: Take a Lean Approach to Simplify Desktop Deployment

The Purpose

  • Plan core desktop images for new system deployment
  • Plan application bundles for software deployment

Key Benefits Achieved

  • Streamlined system deployment
  • Reduced image library size
  • Simplified application deployment
  • Application bundles optimized for specific job roles

Activities: Outputs:
2.1 Document the system deployment workflow
  • A desktop deployment workflow
2.2 Define the core image package
  • Plan for the core desktop image
2.3 Define application packages for core business units
  • Plan for application bundles
2.4 Standardize and document the application packaging workflow
  • Application packaging workflow
2.5 Plan the image and application lifecycle
  • Application lifecycle workflow

Module 3: Build a Plan for Maintaining Optimal Endpoints

The Purpose

  • Build a plan to maintain desktop security and health
  • Standardize and document the organization’s approach to patch management
  • Ensure the security of desktop management practices

Key Benefits Achieved

  • Systems are more easily kept up-to-date with bug fixes, patches, and updates
  • Improved security at the desktop level

Activities: Outputs:
3.1 Document and standardize the patch distribution workflow
  • Patch management workflow
3.2 Create a contingency plan for critical security updates
  • Emergency patch visual SOP
3.3 Build standard procedures for remote administration connections
  • Guidelines for secure remote desktop connections

Module 4: Create a Roadmap to Desktop Management Success

The Purpose

Build a roadmap to optimized desktop management

Key Benefits Achieved

  • Provides guidelines and outlines responsibilities for achieving a streamlined desktop management plan
  • Increases likelihood of success for management initiatives
  • Provides format that can be communicated to core stakeholders
  • Identifies metrics that can be used to measure the success of various initiatives

Activities: Outputs:
4.1 Review current roadmapping activities
  • Desktop management optimization roadmap, in two formats
4.2 Collect and prioritize desktop management initiatives
  • RACI chart for desktop management initiatives
4.3 Document the desktop management optimization roadmap
4.4 Define roles and responsibilities
4.5 Identify metrics for measuring success of initiatives

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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