Pave the Road to Unified Endpoint Management
From PCs to smartphones and beyond, managing all devices with a single pane of glass is ahead.
Book This Workshop
Many PC and mobile support teams are stuck in firefighting mode because:
- Environments are unnecessarily complex from having several management tools
- No process standardization
- Poorly engineered environments
This workshop can help you:
- Prepare your team for unified endpoint management
- Reduce the time it takes to fulfill service requests
- Reduce the number of technician interventions on user devices
- Simplify the deployment of devices and apps
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Identify the Business and IT Benefits of Optimizing End-User Device Management
The Purpose
- Identify how unified endpoint management (UEM) can improve the lives of the end user and of IT.
Key Benefits Achieved
- Cutting through the vendor hype and aligning with business needs.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Identify benefits you can provide to stakeholders. |
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| 1.2 | Identify business and IT goals in order to prioritize benefits. |
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| 1.3 | Identify how to achieve benefits. |
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| 1.4 | Define goals based on desired benefits. |
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Module 2: Improve the Teams and Processes That Support End-User Device Management
The Purpose
- Ensure that your teams have a consistent approach to end-user device management.
Key Benefits Achieved
- Developed a standard approach to roles and responsibilities, to training, and to device management processes.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Align roles to your environment. |
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| 2.2 | Assign architect-, engineer-, and administrator-level responsibilities. |
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| 2.3 | Rationalize your responsibility matrix. |
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| 2.4 | Ensure you have the necessary skills. |
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| 2.5 | Define Tier 2 processes, including patch deployment, emergency patch deployment, device deployment, app deployment, and app packaging. |
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Module 3: Improve the Technologies That Support End-User Device Management
The Purpose
- Modernize the toolset used by IT to manage end-user devices.
Key Benefits Achieved
- Saving time and resources for many standard device management processes.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Define the core image for each device/OS. |
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| 3.2 | Define app packages. |
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| 3.3 | Gather action items for improving the support technologies. |
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| 3.4 | Create a roadmap for improving end-user device management. |
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| 3.5 | Create a communication plan for improving end-user device management. |
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