Pave the Road to Unified Endpoint Management
From PCs to smartphones and beyond, managing all devices with a single pane of glass is ahead.
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RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Many PC and mobile support teams are stuck in firefighting mode because:
- Environments are unnecessarily complex from having several management tools
- No process standardization
- Poorly engineered environments
This workshop can help you:
- Prepare your team for unified endpoint management
- Reduce the time it takes to fulfill service requests
- Reduce the number of technician interventions on user devices
- Simplify the deployment of devices and apps
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Identify the Business and IT Benefits of Optimizing End-User Device Management
The Purpose
- Identify how unified endpoint management (UEM) can improve the lives of the end user and of IT.
Key Benefits Achieved
- Cutting through the vendor hype and aligning with business needs.
Activities: | Outputs: | |
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1.1 | Identify benefits you can provide to stakeholders. |
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1.2 | Identify business and IT goals in order to prioritize benefits. |
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1.3 | Identify how to achieve benefits. |
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1.4 | Define goals based on desired benefits. |
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Module 2: Improve the Teams and Processes That Support End-User Device Management
The Purpose
- Ensure that your teams have a consistent approach to end-user device management.
Key Benefits Achieved
- Developed a standard approach to roles and responsibilities, to training, and to device management processes.
Activities: | Outputs: | |
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2.1 | Align roles to your environment. |
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2.2 | Assign architect-, engineer-, and administrator-level responsibilities. |
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2.3 | Rationalize your responsibility matrix. |
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2.4 | Ensure you have the necessary skills. |
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2.5 | Define Tier 2 processes, including patch deployment, emergency patch deployment, device deployment, app deployment, and app packaging. |
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Module 3: Improve the Technologies That Support End-User Device Management
The Purpose
- Modernize the toolset used by IT to manage end-user devices.
Key Benefits Achieved
- Saving time and resources for many standard device management processes.
Activities: | Outputs: | |
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3.1 | Define the core image for each device/OS. |
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3.2 | Define app packages. |
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3.3 | Gather action items for improving the support technologies. |
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3.4 | Create a roadmap for improving end-user device management. |
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3.5 | Create a communication plan for improving end-user device management. |
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