Pave the Road to Unified Endpoint Management

From PCs to smartphones and beyond, managing all devices with a single pane of glass is ahead.

Onsite Workshop

Many PC and mobile support teams are stuck in firefighting mode because:

  • Environments are unnecessarily complex from having several management tools
  • No process standardization
  • Poorly engineered environments

This workshop can help you:

  • Prepare your team for unified endpoint management
  • Reduce the time it takes to fulfill service requests
  • Reduce the number of technician interventions on user devices
  • Simplify the deployment of devices and apps

Module 1: Identify the Business and IT Benefits of Optimizing End-User Device Management

The Purpose

  • Identify how unified endpoint management (UEM) can improve the lives of the end user and of IT.

Key Benefits Achieved

  • Cutting through the vendor hype and aligning with business needs.

Activities: Outputs:
1.1 Identify benefits you can provide to stakeholders.
1.2 Identify business and IT goals in order to prioritize benefits.
1.3 Identify how to achieve benefits.
1.4 Define goals based on desired benefits.
  • Executive presentation

Module 2: Improve the Teams and Processes That Support End-User Device Management

The Purpose

  • Ensure that your teams have a consistent approach to end-user device management.

Key Benefits Achieved

  • Developed a standard approach to roles and responsibilities, to training, and to device management processes.

Activities: Outputs:
2.1 Align roles to your environment.
  • List of roles involved in end-user device management
2.2 Assign architect-, engineer-, and administrator-level responsibilities.
2.3 Rationalize your responsibility matrix.
  • Responsibility matrix for end-user device management
2.4 Ensure you have the necessary skills.
  • End-user device management training plan
2.5 Define Tier 2 processes, including patch deployment, emergency patch deployment, device deployment, app deployment, and app packaging.
  • End-user device management standard operating procedure
  • Workflows and checklists of end-user device management processes

Module 3: Improve the Technologies That Support End-User Device Management

The Purpose

  • Modernize the toolset used by IT to manage end-user devices.

Key Benefits Achieved

  • Saving time and resources for many standard device management processes.

Activities: Outputs:
3.1 Define the core image for each device/OS.
  • Core image outline
3.2 Define app packages.
  • Application package outline
3.3 Gather action items for improving the support technologies.
3.4 Create a roadmap for improving end-user device management.
  • End-user device management roadmap
3.5 Create a communication plan for improving end-user device management.
  • End-user device management communication plan

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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