Reduce Shadow IT With a Service Request Catalog
Foster business relationships through sourcing-as-a-service.
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Without an effective service request practice, organizations will experience:
- Higher volume of unvetted software and equipment.
- Increased workload for the technical team as they look to secure, support and integrate after products have been acquired.
- Increased costs as applications are purchased and abandoned.
Having an effective service request practice will result in:
- Improved services to the business.
- Improved workload for the technical team.
- Improve security as shadow IT drops.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Design the Service
The Purpose
- Collaborate with the business to determine service model.
- Collaborate with IT teams to build non-standard assessment process.
Key Benefits Achieved
Designed a service for service requests, including new product intake.
| Activities: | Outputs: | |
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| 1.1 | Identify challenges and obstacles. |
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| 1.2 | Complete customer journey map. |
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| 1.3 | Design process for nonstandard assessments. |
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Module 2: Design the Catalog
The Purpose
- Design the service request catalog management process.
Key Benefits Achieved
Ensure the catalog is kept current and is integrated with IT service catalog if applicable.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Determine what will be listed in the catalog. |
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| 2.2 | Determine process to build and maintain the catalog, including roles, responsibilities, and workflows. |
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| 2.3 | Define success and determine metrics. |
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Module 3: Build and Market the Catalog
The Purpose
- Determine catalog contents and how requests will be fulfilled.
Key Benefits Achieved
- Catalog framework and service level agreements will be defined.
- Create communications documents.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Determine how catalog items will be displayed. |
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| 3.2 | Complete application categories for catalog. |
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| 3.3 | Create deployment categories and SLAs. |
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| 3.4 | Design catalog forms and deployment workflows. |
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| 3.5 | Create roadmap. |
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| 3.6 | Create communications plan. |
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Module 4: Breakout Groups – Working Sessions
The Purpose
- Create an applications portfolio.
- Prepare to populate the catalog.
Key Benefits Achieved
Portfolio and catalog contents created.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Using existing application inventory, add applications to portfolio and categorize. |
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| 4.2 | Determine which applications should be in the catalog. |
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| 4.3 | Determine which applications are packaged and can be easily deployed. |
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