Reduce Risk With Rock-Solid Service-Level Agreements
Hold service providers more accountable to their contractual obligations with meaningful SLA components and remedies.
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Poor SLAs typically lead to poor provider performance and no accountability:
- Service provider is not meeting expectations
- No monitoring or reporting
- Poor or arduous credits and process
Properly defined SLAs will reduce risk and save time and money:
- Provider SLAs that meet your requirements for internal SLAs
- Concise, easy-to-monitor SLOs
- Framework process to manage provider obligations
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Understand the Elements of SLAs
The Purpose
Understand key components and elements of an SLA.
Key Benefits Achieved
Properly evaluate an SLA for required elements.
| Activities: | Outputs: | |
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| 1.1 | SLA overview, objectives, SLA types, service levels |
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| 1.2 | SLA elements and objectives |
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| 1.3 | SLA components: monitoring, reporting, and remedies |
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| 1.4 | SLA checklist review |
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Module 2: Create SLA Criteria and Management Framework
The Purpose
Apply knowledge of SLA elements to create internal SLA requirements.
Key Benefits Achieved
- Templated SLAs that meet requirements.
- Framework to manage SLOs.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Creating SLA criteria and requirements |
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| 2.2 | SLA templates and policy |
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| 2.3 | SLA evaluation activity |
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| 2.4 | SLA Management Framework |
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| 2.5 | SLA monitoring, tracking, and remedy reconciliation |
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