Reduce Manual Repetitive Work With IT Automation

Free up time for value-adding jobs.


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IT teams are often overwhelmed:

  • They are overloaded with manual repetitive work.
  • They lack capacity to deliver on strategic projects.
  • They have no clear path forward to use automation for business value.

Use a disciplined approach to automation:

  • Get some quick wins with automation to build momentum and get buy-in, reducing the burden of manual repetitive work on your team.
  • Define how to measure the success of each automation initiative.
  • Build a process to manage your automation program.
  • Develop a longer-term roadmap to enhance your automation capabilities.

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Module 1: Identify Automation Candidates

The Purpose

Identify top candidates for automation.

Key Benefits Achieved

Plan to achieve quick wins with automation for early value.

Activities: Outputs:
1.1 Identify MRW pain points.
  • MRW pain points
1.2 Drill down pain points into tasks.
  • MRW tasks
1.3 Estimate the MRW involved in each task.
  • Estimate of MRW involved in each task
1.4 Rank the tasks based on value and ease.
  • Ranking of tasks for suitability for automation
1.5 Select top candidates and define metrics.
  • Top candidates for automation & success metrics
1.6 Draft project charters.
  • Project charter(s)

Module 2: Map & Optimize Processes

The Purpose

Map and optimize the process flow of the top candidate(s).

Key Benefits Achieved

Requirements for automation of the top task(s).

Activities: Outputs:
2.1 Map process flows.
  • Current-state process flows
2.2 Review and optimize process flows.
  • Optimized process flows
2.3 Clarify logic and finalize future-state process flows.
  • Future-state process flows with complete logic

Module 3: Build a Process for Managing Automation

The Purpose

Develop a lightweight process for rolling out automation and for managing the automation program.

Key Benefits Achieved

Ability to measure and to demonstrate success of each task automation, and of the program as a whole.

Activities: Outputs:
3.1 Kick off your test plan for each automation.
  • Test plan considerations
3.2 Define process for automation rollout.
  • Automation rollout process
3.3 Define process to manage your automation program.
  • Automation program management process
3.4 Define metrics to measure success of your automation program.
  • Automation program metrics

Module 4: Build Automation Roadmap

The Purpose

Build a roadmap to enhance automation capabilities.

Key Benefits Achieved

A clear timeline of initiatives that will drive improvement in the automation program to reduce MRW.

Activities: Outputs:
4.1 Build a roadmap for next steps.
  • IT automation roadmap
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