Outsource Network Management in Gaming & Hospitality

Past performance is a good indication of future performance. Place your bets wisely.

Onsite Workshop

Poorly outsourced network management services can result in the following:

  • Network services that cannot meet your SLA and requirements
  • An excessively expensive long-term contract with high switching costs
  • Failure to comply with regulations, resulting in fines or closure
  • Frequent failures due to a lack of communication with the provider

Outsourced network management can provide many benefits when implemented successfully, including the following:

  • Reduced network management costs
  • Improved network capabilities including network availability and reliability
  • Access to skills not available in house
  • Increased efficiency in the allocation of internal resources
  • An improved ability to scale
  • Reduced off-hours work

Module 1: Assess the Current State

The Purpose

  • Assess the current and target state to decide whether to outsource network management.

Key Benefits Achieved

  • Understanding of whether outsourcing network management is suitable for the organization at this point.

Activities: Outputs:
1.1 Discuss business drivers behind outsourcing network management
  • Business drivers
1.2 Map your network services and activities
  • Mapped network services and activities
1.3 Determine your network management requirements
  • Network requirements
1.4 Evaluate the criticality of each network service
  • Network service criticality
1.5 Assess your current network management capabilities
  • Current network management capabilities
1.6 Conduct a gap analysis and select components to outsource
  • Gap analysis of current network management capabilities and network requirements
1.7 Assess your organization’s readiness to outsource
  • Assessment of organizational readiness to outsource
1.8 Assess the financial impact of outsourcing
  • Assessment of financial impact of outsourcing
1.9 Complete your business case
  • Completed business case
1.10 Develop your project success metrics
  • Project success metrics

Module 2: Build the RFP and Select a Vendor

The Purpose

  • Develop and issue an RFP to select the most suitable service provider and solution.

Key Benefits Achieved

  • Selected service provider

Activities: Outputs:
2.1 Assess your deadlines and resource constraints
  • Acquisition timeline
2.2 Develop the RFP
  • Completed RFP to take to market
2.3 Score the RFP responses and select a vendor
  • Selected vendor
2.4 Make sure the vendor can meet your business requirements
  • SLA validation

Module 3: Develop and Implement the Action Plan

The Purpose

  • Develop a transition plan, assess the implementation risks, and develop a collaborative partnership with your vendor.

Key Benefits Achieved

  • Completed implementation plan, risk mitigation plan, and vendor management plan.

Activities: Outputs:
3.1 Use a tabletop planning exercise to put your processes to the test
  • Transition process validation
3.2 Assess the implementation risks and develop a mitigation strategy
  • Implementation risk mitigation strategy
3.3 Input your implementation plan into a Gantt chart and track your progress
  • Completed project plan
3.4 Create the vendor communication plan
  • Completed vendor communication plan
3.5 Make sure you have a vendor performance management process and conflict resolution plan
  • Vendor performance management process and conflict resolution plan

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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