Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery

There are very few IT infrastructure components you should be housing internally – outsource everything else.

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Not outsourcing your IT infrastructure can result in:

  • Your in-house data center causing you to spend more than you need to in order to meet your reliability, availability, and recovery requirements

Outsourcing your IT infrastructure can result in:

  • Better system availability and reliability
  • Better disaster recovery capabilities
  • Certain forms of outsourcing which can provide more elasticity
  • CAPEX converted to OPEX
  • Minimized risk of operating costs
  • Better security capabilities

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Module 1: Assess the infrastructure outsourcing profile

The Purpose

  • Assess whether the organization is ready to outsource its IT infrastructure.
  • Determine what to outsource.
  • Select an outsourcing deployment model.

Key Benefits Achieved

  • Understanding of whether now is the right time to outsource your IT infrastructure.
  • Defined list of infrastructure components that are appropriate for outsourcing.
  • Selected deployment model that is most cost effective and suitable for your organization.

Activities: Outputs:
1.1 Assess the organizational readiness to outsource.
  • Readiness to outsource.
1.2 Understand the criticality of your applications.
1.3 Assess the risk of outsourcing each application.
1.4 Decide what not to outsource.
  • List of infrastructure components to outsource.
1.5 Calculate the cost of operating your in-house IT infrastructure.
1.6 Conduct a strategic fit assessment in addition to your cost analysis to help you select the right deployment model.
  • Selection of the most cost-effective deployment model.
1.7 Select your deployment model based on a cost comparison and strategic fit analysis.
  • Selection of a deployment model that aligns with the organizational risk posture, competitive landscape, and rapidity of growth.

Module 2: Structure the project

The Purpose

  • Define project goals.
  • Clarify project roles and responsibilities.
  • Develop a business case to achieve management buy-in.
  • Develop metrics to measure success.

Key Benefits Achieved

  • Defined project goals, responsibilities, scope, and success metrics which will result in more successful project management.

Activities: Outputs:
2.1 Brainstorm your IT outsourcing goals.
  • A list of your organization’s IT outsourcing goals.
2.2 Clarify project roles and responsibilities.
  • The division of project roles and responsibilities.
2.3 Develop your IT outsourcing business case.
  • A completed outsourcing business case.
2.4 Develop success metrics.
  • A set of project success metrics.

Module 3: Identify the requirements and develop an RFP

The Purpose

  • Develop an RFP that reflects your short term and long term requirements.

Key Benefits Achieved

  • Defined short term and long term requirements which reduce your risk of outgrowing your vendor.
  • A well-defined RFP which will increase your chances of outsourcing success.

Activities: Outputs:
3.1 Define your short term and long term requirements.
  • A list of your organization’s short term and long term requirements.
3.2 Develop an RFP.
  • An understanding of how to approach a service level agreement (SLA).
  • A completed request for proposal (RFP).

Module 4: Evaluate RFP responses

The Purpose

  • Select the best vendor for your needs.

Key Benefits Achieved

  • An understanding of how to approach the RFP response evaluation process.
  • Selection of the most appropriate vendor for your needs.
  • Reduced risk of buyer’s remorse.

Activities: Outputs:
4.1 Evaluate your RFP responses.
  • An understanding of the service provider market and favorable characteristics to look for when evaluating vendors.
  • Scored RFP responses to help you select a vendor.

Module 5: Manage the transition and vendor relationship

The Purpose

  • Plan for a smooth transition to outsourcing.
  • Build a collaborative on-going vendor relationship.
  • Measure your project success.

Key Benefits Achieved

  • A smooth transition and collaborative vendor relationship will lead to greater outsourcing success.

Activities: Outputs:
5.1 Plan and visualize your changes to people, processes, and technology.
5.2 Develop a communication plan and governance structure.
5.3 Understand how to build a collaborative partnership with the vendor.
  • Understanding of how to transition and build a collaborative vendor relationship.
5.4 Examine the process for switching and exiting service engagements early.
5.5 Track your project success.
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