Optimize the IT Operations Center
Stop burning budget on non-value adding activities.
Book This WorkshopThe traditional model of the NOC is under pressure:
- Siloed SLAs cannot ensure availability.
- The cost of downtime is massive.
- IT is asked to do more with less.
The modern Operations Center is the solution:
- Unify and streamline operations.
- Reduce the cost of downtime.
- Reduce time on incident response and manual repetitive work.
- Free up time for project work.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Check Foundation
The Purpose
- Ensure base maturity in IT Operations processes.
Key Benefits Achieved
- Verify that foundation is in place to proceed with Operations Center project.
Activities: | Outputs: | |
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1.1 | Evaluate base maturity. |
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Module 2: Define Accountabilities
The Purpose
- Define accountabilities for Operations processes and tasks.
Key Benefits Achieved
- Documented accountabilities.
Activities: | Outputs: | |
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2.1 | Pluck low-hanging fruit for quick wins. |
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2.2 | Complete process RACI. |
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2.3 | Complete task RACI. |
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Module 3: Map the Challenge
The Purpose
- Define metrics and identify accountabilities and gaps.
Key Benefits Achieved
- List of initiatives to address pain points.
Activities: | Outputs: | |
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3.1 | Define metrics. |
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3.2 | Define accountabilities. |
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3.3 | Identify gaps. |
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Module 4: Build Action Plan
The Purpose
- Develop an action plan to boost KPIs.
Key Benefits Achieved
- Action plan and success criteria.
Activities: | Outputs: | |
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4.1 | Prioritize initiatives. |
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Module 5: Map Out Implementation
The Purpose
- Build an implementation plan for continual improvement.
Key Benefits Achieved
- Continual improvement against identified metrics and KPIs.
Activities: | Outputs: | |
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5.1 | Build implementation plan. |
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