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Optimize the IT Operations Center

Stop burning budget on non-value adding activities.

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The traditional model of the NOC is under pressure:

  • Siloed SLAs cannot ensure availability.
  • The cost of downtime is massive.
  • IT is asked to do more with less.

The modern Operations Center is the solution:

  • Unify and streamline operations.
  • Reduce the cost of downtime.
  • Reduce time on incident response and manual repetitive work.
  • Free up time for project work.

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Module 1: Check Foundation

The Purpose

  • Ensure base maturity in IT Operations processes.

Key Benefits Achieved

  • Verify that foundation is in place to proceed with Operations Center project.

Activities: Outputs:
1.1 Evaluate base maturity.
  • IT Operations Center Prerequisites Assessment Tool

Module 2: Define Accountabilities

The Purpose

  • Define accountabilities for Operations processes and tasks.

Key Benefits Achieved

  • Documented accountabilities.

Activities: Outputs:
2.1 Pluck low-hanging fruit for quick wins.
  • Project plan
2.2 Complete process RACI.
  • Process RACI
2.3 Complete task RACI.
  • Task RACI

Module 3: Map the Challenge

The Purpose

  • Define metrics and identify accountabilities and gaps.

Key Benefits Achieved

  • List of initiatives to address pain points.

Activities: Outputs:
3.1 Define metrics.
3.2 Define accountabilities.
3.3 Identify gaps.
  • IT Operations Center Gap and Initiative Tracker

Module 4: Build Action Plan

The Purpose

  • Develop an action plan to boost KPIs.

Key Benefits Achieved

  • Action plan and success criteria.

Activities: Outputs:
4.1 Prioritize initiatives.
  • IT Operations Center Initiative Prioritization Tool

Module 5: Map Out Implementation

The Purpose

  • Build an implementation plan for continual improvement.

Key Benefits Achieved

  • Continual improvement against identified metrics and KPIs.

Activities: Outputs:
5.1 Build implementation plan.
  • IT Operations Center Continual Improvement Tracker
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